Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled carefully. Please be sure to observe the instructions in the operating manual.
To get in direct contact with us, you can also contact us directly by e-mail.
Technical questions about the Carrera racetrack:
support.at@carrera-revell.com
Technical questions about Carrera RC:
support.carrera-rc.at@carrera-revell.com
Technical questions about Revell model building / RC:
service.de@carrera-revell.com
Please send your faulty product with a copy of the receipt or delivery note or invoice and
the completed Warranty & Repair Form to the returns address.
The return addresses:
-
Create return label:
The return must be sent using a GLS return label. To receive or print a return label yourself, please follow the link below. Please enter the note "REPAIR" as well as your reference / order number in the customer reference field.
Create GLS return label
-
For customers from Switzerland:
Please contact directly the Waldmeier AG
Neustrasse 50
4623 Neuendorf
Tel.: +41 62 387 98 18
Email: info@waldmeier.ch
Web: www.waldmeier.ch
Important:
Often an apparent defect can be easily resolved through a personal conversation and the time-consuming sending in of the product is no longer necessary! Please contact us Mon - Thu from 9 am to 3 pm (weekdays) and Fri from 9 am to 12 noon (weekdays) by phone at the following numbers: we are happy to help you!
Carrera-Revell Hotline
​Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your Customer Service Team